I’ve worked as GrubHub Delivery Driver and thought I would share my experiences for those that are interested in applying for this job and want to know what’s it’s like. Hopefully you’ll find this helpful!
What is GrubHub?
GrubHub has been around a long time (since the late 90’s, which is ancient in internet years) and was originally a “hub” where restaurants could post their menus for online takeout ordering. As they have expanded and evolved over the years, this now includes GrubHub’s own delivery service that operates through an app.
GrubHub is able to provide drivers to restaurants that may or may not offer delivery on their own. Essentially restaurants are outsourcing their delivery to a third party. Not every restaurant is available for customers to order from (in contrast to Postmates) so as a driver you will only be delivering to restaurants that have contracted with GrubHub.
How Scheduling Works
You can pick your own schedule. It is totally up to you if you want to work 80 hours or 0 hours a week and you will not be penalized either way. You sign up for mini shifts (called “blocks”) that range from anywhere from 2-6 hours. They release all of the blocks at the start of the week and they are on a first come, first serve basis. So if you want to work you’ve got to snatch them up fast!
Unlike Uber, you cannot just get in your car and work anytime you feel like it. You do have to stick with the blocks you signed up for. If you work during a time that you aren’t scheduled for you won’t get paid- so don’t do that!!
The Training/Requirements/Sign-on Process
The “interview” process was very easy- there wasn’t one! Basically as long as you pass the background check and have a good driving record (and there’s spots available) you can become a driver. With Uber and other similar services you have to have a recent (5-10 years old) car, but with Uber you do not. Thus, as long as you have a vehicle with four wheels that runs you are probably good.
Training varies depending on your city. Some places have regional offices where you do the training, but mine did not so I had to train through an online webcast thingy. Once you start working all communication with GrubHub occurs though their phone line or by email, which takes some getting used to. You have no direct manager so you get the benefit of not having someone looking over your shoulder. Yet you are also kind of in this thing without direct assistance so it has it’s pros and cons.
What Your Blocks are Like
You are assigned a specific geographic region and you HAVE to be in that region to get offers and get paid. You have to download an app on their website. If you have an iPhone there’s a GrubHub Driver app in the app store but this is NOT the current app so don’t download it, use the link they have in the emails they send you.
Once you are on your first block, you go to your region and sign in to the app. Your phone will ding whenever there’s an offer available. You’ll see the address on your phone of the restaurant, then you pick up the food and take it to the customer. If you are signed up for a block you work rain or shine, so remember that when signing up.
Okay so you’re thinking blah blah blah get on with it, how much did you actually make!? I wanna make it rain! You will not get rich from GrubHub but can make SOME money. Here’s how the pay structure works- for every order you get a base amount (in my region it’s $3, but in larger cities like NYC or LA it will be higher), then they reimburse you for mileage (which is based on a straight line distance from the restaurant to the customer only, they don’t count driving to the restaurant itself), plus the tip.
So for example, if I got an order from a restaurant I would first get $3 automatically for delivering the food, the measly amount they give for mileage (let’s say I get $1.50), and then I get a tip for $3.50 I would have $8 total for the order. Usually I would get about 1-2 orders per hour.
So let’s say I was working a three hour block in the evening, and the first two hours I picked up three orders for a total of $27, but the last hour is dead and I get no orders the final hour as I sit in my car pondering existential life questions (it happens). Technically I would make $27 from the orders, but GH guarantees an hourly minimum (varies by region but can be 10-14/hr), so then GB would bump it up to at least $30 for the three hours.
Here’s where it gets tricky- you can decline an order that pings in on your phone. So if it’s too far of a drive you can decide against it, but if you don’t accept 75% of the orders you are NOT guaranteed the minimum pay.
Take not that you are an independent contractor so you don’t get benefits. Plus you have to provide your own car insurance. They don’t pay any extra car expenses.
One final note- some cities have GH deliverers who walk or bike so that’s an option, too. Working with GrubHub can be a good way to pick up some extra money so it’s definitely something to consider if it’s hiring in your area!