Whether you work for an on-demand food delivery app service like Postmates or Uber EATS or you deliver pizzas for your local Italian eatery, there are some strategies you can utilize if you want to ensure you get good tips and maximize your earnings. Here are some things I’ve come up with that help to keep the customers happy, provide exceptional service, and make sure they return to repeat business.
Text the Customer and Introduce Yourself
When customers order food online or through an app it can seem like a very mechanical experience. For all they know, a robot could be delivering the food to them. And while robot delivery isn’t the industry standard (yet!), it is still helpful to introduce yourself to the customer to help humanize the experience.
A simple text message that shows personality, tells them your first name, and offers to be there if they have any questions can go a long way in establishing that you are indeed a real person and are genuinely trying to consider their needs. Of course you need to hurry when you are working on deliveries, so I recommend using your phone’s text-to-speech feature or sending them a picture of a standard greeting so you don’t have to type the message each time.
This goes without saying but be VERY CAREFUL when using your phone while doing deliveries. It is better to send a brief text-to-speech message BEFORE YOU START DRIVING than to text while you are on the road. Always prioritize your personal safety above all else.
Keep the Customer Updated if There Are Any Delays
If there are any issues, send the customer a text and let them know about anything that could delay their order. If you work for a company like Postmates, for example, where you have to place restaurant orders on behalf of customers, let them know if there is a long-wait time and give them an estimate of how soon you can get on the road.
Should there be any trouble with the delivery or if you need to substitute a menu item, call the customer and clarify what they would like to do.
Get Lots of Condiments and Free Stuff From the Restaurants
Unless the customer specifically tells you they don’t want a certain condiment or utensil, go ahead and grab whatever is available (for free at least) amongst the restaurant’s selection of condiments. If there are ketchup packets, soy sauce packets, salt and pepper packets, parmesan packets, plastic cutlery, napkins, taco sauces, breath mints, or anything similar that you can take for free- GET IT.
When delivering for Postmates, I even keep a small selection of ketchup packets, taco sauce, and soy sauce with me at all times just in case a customer ever needs it. This is a small way that you can show the customer you were thinking ahead of what they might want with their order.
Smile, Be Courteous, and Make Small Talk When You Drop Off the Deliveries
Your interactions with the customer in-person will be very brief so make it count. You don’t want to act like a zombie who says nothing and just hands over a bag of food. Put on a bright smile, ask the customer how their day is going, and comment on the weather or make other forms of small talk as you hand them their order. If they have a garden or anything interesting in the front of their house, make sure to compliment it.
Plus, if you picked up extra condiments for them, this is a good time to specifically mention this to the customer so you get credit for doing so! Say something like, “I made sure to get some extra ketchup packets in case you needed them” so they know that YOU were the one who thought to pick it up for the customer.
Send a Final Text Message to the Customer Thanking Them
I always send a brief message to the customer after I finish up my Postmates deliveries where I include three things- a brief thanks for their business, a reminder to please leave a review, and a final wish for them to enjoy their food and have a good day. I NEVER mention anything about tipping, but might still casually nudge them in the direction of it.
In the Postmates app, the screen where they leave the review is the same screen where they tip (HOW coincidental! What ARE the chances?!). Thus encouraging them to review me subtly leads them towards tipping.
When it all comes down to it, the same age-old standards of customer service apply. Be helpful and efficient, respond well to the customer’s needs, and go the extra mile to demonstrate that you are going out of your way to make the customer happy. If they can tell you are making an earnest attempt to do well at your job that often can lead to higher tips.
This post contains affiliate links from DailyPay
As you may have seen already on my blog, I have worked as a delivery driver for GrubHub. This was an overall interesting experience for me and a great way to pick up some extra income. I can say as a driver, though, that when you’ve worked a bunch of hours to earn some extra cash, having to wait until payday to actually get that money is a huge bummer.
Which brings me to DailyPay. DailyPay is a service that lets on-demand drivers for companies like GrubHub, DoorDash, and Fasten get their daily earnings up-front rather than having to wait till payday. This isn’t a loan and you don’t have to pay it back. All of your money will come to you through DailyPay, and then GrubHub will send them your earnings total for each pay period to make up the difference. Be aware that because DailyPay can’t see your tips total with GrubHub, tips for GrubHub drivers will still come after one business day of your normal payday. The cost for it comes from a small transfer fee each time you elect to receive your payment.
How it works
After you’ve worked your blocks for a day with GrubHub, they will officially record and report your earnings to DailyPay two days later. There is a slight delay because of the way GrubHub reports your earnings, but all other apps will have your daily earnings reported the same day you worked.
Once DailyPay knows your daily earnings total, they will then in turn put this money into your “Available Balance” the following business day, which is almost like a checking account. You can choose to transfer from your Available Balance whenever you wish– automatically each day, every other day, as needed, etc. (take note, though, that if you initiate a manual transfer after 5:30PM ET it will transfer in two business days).
EDIT: There are now two payment options, AutoNext, which functions like the description above where you get the money deposited into your bank account the following business day, and AutoNow where you get the money deposited into your bank account the SAME DAY it hits your available balance including WEEKENDS AND HOLIDAYS!
Once you’ve set up your transfer, DailyPay will get the total of the earnings you made for that day, subtract out the fee, and send you your hard-earned cash.
Transfers up to $150 are $0.99 and transfers over $150 are $1.49. There is now one flat transfer fee of $1.25 for AutoNext transfers regardless of the amount. AutoNow transfers are $2.49. MANUAL next-business day transfers are $1.99, and same-day manual transfers are $2.99. You can always save money by only taking out the money as needed throughout your week and there are no other fees. The money is direct-deposited into either a bank account or prepaid debit card and there are no contracts so you can cancel whenever you wish. Plus, there’s no credit check and it’s FREE to sign up!
If you are among the over 10,000 on-demand drivers currently using their service this could be a good way to get some money early when you have bills to pay or unexpected financial situations occur before payday.
Try it out and get two weeks FREE!
If you are a restaurant owner, there are some services offered to you as well. If you are using GrubHub or Seamless to accept orders at your business, DailyPay offers you the ability to receive the money owed to your restaurant from the food delivery services in advance. When you’ve got a staff to pay and supplies to order this could be super helpful!
It operates similar in structure to what the drivers have- no contract, no credit checks, no early termination fee. The fees are slightly higher at $2.49 for transfers up to $250, $5.99 for transfers at $250-$500, and $9.99 for transfers greater than $500.
For restaurant owners, click on this link to get TWO WEEKS FREE as well!
I’ve worked as GrubHub Delivery Driver and thought I would share my experiences for those that are interested in applying for this job and want to know what’s it’s like. Hopefully you’ll find this helpful!
What is GrubHub?
GrubHub has been around a long time (since the late 90’s, which is ancient in internet years) and was originally a “hub” where restaurants could post their menus for online takeout ordering. As they have expanded and evolved over the years, this now includes GrubHub’s own delivery service that operates through an app.
GrubHub is able to provide drivers to restaurants that may or may not offer delivery on their own. Essentially restaurants are outsourcing their delivery to a third party. Not every restaurant is available for customers to order from (in contrast to Postmates) so as a driver you will only be delivering to restaurants that have contracted with GrubHub.
How Scheduling Works
You can pick your own schedule. It is totally up to you if you want to work 80 hours or 0 hours a week and you will not be penalized either way. You sign up for mini shifts (called “blocks”) that range from anywhere from 2-6 hours. They release all of the blocks at the start of the week and they are on a first come, first serve basis. So if you want to work you’ve got to snatch them up fast!
Unlike Uber, you cannot just get in your car and work anytime you feel like it. You do have to stick with the blocks you signed up for. If you work during a time that you aren’t scheduled for you won’t get paid- so don’t do that!!
The Training/Requirements/Sign-on Process
The “interview” process was very easy- there wasn’t one! Basically as long as you pass the background check and have a good driving record (and there’s spots available) you can become a driver. With Uber and other similar services you have to have a recent (5-10 years old) car, but with GrubHub you do not. Thus, as long as you have a vehicle with four wheels that runs you are probably good.
Training varies depending on your city. Some places have regional offices where you do the training, but mine did not so I had to train through an online webcast thingy. Once you start working all communication with GrubHub occurs though their phone line or by email, which takes some getting used to. You have no direct manager so you get the benefit of not having someone looking over your shoulder. Yet you are also kind of in this thing without direct assistance so it has it’s pros and cons.
What Your Blocks are Like
You are assigned a specific geographic region and you HAVE to be in that region to get offers and get paid. You have to download an app on their website. If you have an iPhone there’s a GrubHub Driver app in the app store but this is NOT the current app so don’t download it, use the link they have in the emails they send you.
Once you are on your first block, you go to your region and sign in to the app. Your phone will ding whenever there’s an offer available. You’ll see the address on your phone of the restaurant, then you pick up the food and take it to the customer. If you are signed up for a block you work rain or shine, so remember that when signing up.
Okay so you’re thinking blah blah blah get on with it, how much did you actually make!? I wanna make it rain! You will not get rich from GrubHub but can make SOME money. Here’s how the pay structure works- for every order you get a base amount (in my region it’s $3, but in larger cities like NYC or LA it will be higher), then they reimburse you for mileage (which is based on a straight line distance from the restaurant to the customer only, they don’t count driving to the restaurant itself), plus the tip.
So for example, if I got an order from a restaurant I would first get $3 automatically for delivering the food, the measly amount they give for mileage (let’s say I get $1.50), and then I get a tip for $3.50 I would have $8 total for the order. Usually I would get about 1-2 orders per hour.
Are you a driver with GrubHub, Doordash, or Fasten? Find out how you can get paid DAILY with DailyPay here
So let’s say I was working a three hour block in the evening, and the first two hours I picked up three orders for a total of $27, but the last hour is dead and I get no orders the final hour as I sit in my car pondering existential life questions (it happens). Technically I would make $27 from the orders, but GH guarantees an hourly minimum (varies by region but can be 10-14/hr), so then GB would bump it up to at least $30 for the three hours.
Here’s where it gets tricky- you can decline an order that pings in on your phone. So if it’s too far of a drive you can decide against it, but if you don’t accept 75% of the orders you are NOT guaranteed the minimum pay.
Take note that you are an independent contractor so you don’t get benefits. Plus you have to provide your own car insurance. They also don’t pay any extra car expenses.
One final note- some cities have GH deliverers who walk or bike so that’s an option, too. Working with GrubHub can be a good way to pick up some extra money so it’s definitely something to consider if it’s available in your area!
We’ve all heard of Uber and many have been attracted to the flexibility that it’s “work anytime” policy offers. They are definitely a great option to check out, and you can always apply to become an Uber driver here. It turns out, though, that this is FAR from the only option if you are looking to pick up some extra money with freelance work. Here are 15 Uber alternatives that you can find work from!
Make sure to check the websites for availability in your area. The companies may not operate services in your city.
Uber EATS is a spinoff service from Uber that offers on-demand delivery of food and other products and it is rapidly expanding across the globe. Uber EATS delivery partners can use either a car, bike, or scooter for work depending on what’s available in their city. You’ll deliver both food and other products customers have ordered with Uber EATS and your schedule is 100% up to you!
To drive you must be at least 19 years old, have a driver’s license, and a vehicle that is from 1997 or newer. What’s great about Uber EATS is they have a rapid sign-up process so you can get on the road very quickly, plus once you start work you can transfer your earnings to your bank account instantly after a delivery!
Think of the delivery service that GrubHub offers as kind of like “Uber for food.” Customers order food through the GrubHub app, a delivery driver is alerted from their own GrubHub Delivery app and the driver brings the food from the restaurant to the customer. This is something that I’ve had personal experience with and I would in general recommend it. It does differ from Uber in that you have to sign up for specific shifts and it doesn’t allow you to begin working at a whim’s notice (unless someone decides to suddenly drop a shift).
Wingz is an app that is very much like Uber, except that it originally focused primarily on rides to and from airports. It has since expanded to offer pre-scheduled rides from anywhere, while still focusing on airports and special events (like sporting events or concerts).
Turo is a service that lets you rent out your car for others to drive. So if you have an old roadster that’s collecting dust, this a good way to make some extra money off of it. According to their website, they offer a $1 million dollar insurance policy on vehicles that are used through the service that’s covered with the customer’s fees (although you can use your own insurance if you like and get more money from each transaction). Depending on the value of your car, you could literally make thousands of dollars a month from this-so it’s worth checking out!
This services is a little like Airbnb, except that it focuses on city apartments. So if you have an urban dwelling you are willing to rent out to others while you’re away, this could be a good option for you!
Roost is an app that lets you rent out storage space to others. This can include attics, basements, warehouses, sheds, or any other facility, whether indoors or outdoors. When you have extra storage space that isn’t being used this could be a helpful way to make some extra money.
This is a grocery delivery service that is currently operating in numerous metro areas throughout the United States. They partner with different grocery stores, such as Whole Foods, and some stores have dedicated Instacart check-out lanes. What’s nice about this service is that you can work either as a part-time employee or an independent contractor, with or without a car. If you have a car you can work as a driver, while if you don’t have a car or don’t wish to drive, you can work solely as a shopper who prepares orders for customers in a particular store. So overall it can be very flexible depending on your needs.
Postmates is similar to GrubHub in that it focuses on food delivery, but it is much more versatile in terms of the job responsibilities. Whereas GrubHub only delivers from restaurants that partner with their company, Postmates allows delivery from ANYWHERE the customer requests. Additionally, they can also request errands where you might be picking up products from a store or even picking up a customer’s dry cleaning. Their website claims you can make up to $25/hr. so it could be a good way to pick up some extra money.
With Amazon Flex, you can turn your vehicle into a package delivery mobile by delivering for Amazon. It is currently operating in more than 30 cities, with more coming down the pipeline eventually. Delivery drivers for Amazon use their own vehicle, set their own hours, and will deliver both same day orders from Amazon Now as well as regular package deliveries in place of Fedex or UPS.
Dolly operates as a moving service that is app-based. So if you are in the mood for some heavy lifting, this will be good for you! You can work as either a “Helper,” or someone with a truck or cargo van they’ll drive in addition to moving, or a “Hand,” which is someone who assists with moving but doesn’t provide their own vehicle. Both Helpers and Hands need to be able to lift up to 75 pounds, so if you aren’t keen on physical labor you might need to look elsewhere.
HelloTech (merged with Geekatoo)
Are you a tech geek? Then this might be the job for you. HelloTech is an on-demand tech support service that provides technical assistance to both individuals and businesses. They offer a broad range of services for everything from computer support, TV mounting and installation, assistance with wireless networks, and helping people use their smartphones.
Freelancer and UpWork
These services are very similar so I’ve included them together. They are websites that post a directory of companies seeking help with projects that freelance workers can apply to. If you have skills ranging from data entry, graphic design, digital marketing to accounting this could be a good place to look for some extra work. After setting up an account with them, you can apply for whichever jobs you like and the companies will make their own hiring decisions. If you are looking to make some extra money, it wouldn’t hurt to set up accounts on both websites!
We all trimmed a neighbor’s lawn or two as teenagers to earn some extra money, so why not try it again? With this service you can offer lawn services from mowing, weed-eating, to snow removal. You MUST provide your own equipment and truck, so take note of this. Once you’ve applied and been approved you can pick whatever jobs you like and set your own hours.
Whether you are a cake decorator, personal trainer, housecleaner, or repairman (or woman!), Thumbtack offers a website and app that can connect you with people interested in hiring you for freelance work. Notable for its wide-ranging versatility, this service can be great for almost anyone.
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